Credit Card Security

Credit card security is a high priority to us. We use secure socket layers (SSL), a sophisticated encryption technology that can only be decrypted after they reach our computer. They are not held in clear text on any web site. All our customers details and payment information is kept safe and secure. All our servers are protected by several hardware firewalls and our payment pages are protected by a 128bit secure server.

128bit SSL (Secure Socket Layer) Secure Server

Rumah London online store is a secure shopping cart system as it's protected by a 128bit SSL Secure Server which means that all credit card transactions are completely safe and encrypted.

You know when you're on a secure server as you can see the padlock icon in the bottom right of your browser, if you do not see a padlock then it means the site isn't secure.

Data Collection & Privacy Policy

Personal data collected from you is stored in a safe and secure environment. Rumah Limited do not disclose information to third parties. Cookies are used to keep track of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store details if you register as a customer.

Duties & Taxes 

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local customs authority.