Terms and Conditions
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Rumah Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice.
Privacy & Security
Rumah Limited believes strongly in protecting our customers’ and web-site users’ privacy. We will not wilfully disclose information about our customers or users to any third party without first receiving our customers’ and/or users’ consent.
Please review our privacy policy, below, which explains our use of the information you provide via the Website.
Your Personal Information
All personal information; such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password, you provide to Rumah Limited will be treated as private and confidential.
You can access our Website homepage and browse this Website without disclosing your personal data.
We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines. However, please be aware that “perfect security” does not exist on the internet. Further, it remains each user’s responsibility to safeguard against unauthorised access to their user details, to ensure that only the user logs on to the Website, to ensure that the user logs off from the Website when not using it, and to keep his/her log-in details safe. We cannot be held liable for any loss that you may suffer if a third party obtains unauthorized access to any data, including credit and account details you provide when accessing or ordering from this Website, unless this is solely due to our negligence.
Your personal information will be exclusively used for individual customer care. We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders accurately and efficiently (e.g. providing your credit card details to a third party secure server for payment authorisation);
To hear your opinion about our products and services;
If you consent, to advise you of new Website content and provide advertisements to you;
To administer this Website;
Where applicable, we may, by law, be forced to disclose certain information to government or law enforcement agencies. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications will always remain private.
If you consent, to notify you of new products or special offers that we think you will find of interest.
You will only receive promotional information from us if you opt in by ticking the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at shop@rumahlondon.com or by telephoning us on 02076330463. We will then make sure your personal information is deleted from our mailing list and databases in accordance with our administrative policies (for example, we may be required to retain your address details in relation to any credit card purchase for a period of not less than 6 months).
If we wish to use your personal data for new purposes, we will offer you the means to consent to these new purposes by either indicating your consent at the point on the Website where the data is collected or by communicating with us by email.
We never pass, disclose or sell our customers’ personal details to any marketing lists.
If all (or substantially all) of our assets which are used to operate our business are acquired by a third party, then your personal information may be transferred to that third party.
Personal data of any type is never transferred outside of the European Economic Area (“EEA”).
If you have a concern or query regarding our privacy policy please contact us on the following number (open 9.30am to 5.00pm, Monday to Friday) 02076330463 or email shop@rumahlondon.com
Information on current UK Data Protection legislation is available at: http://www.informationcommissioner.gov.uk/
Data Protection
From time to time we will use the names and addresses from our mailing list to inform you of new products and promotions which we bring to market which may be of interest to you. If you do not wish to receive such mailings please inform us.
Pricing Policy
Every item is described as accurately as possible. If a pricing error occurs for a reason beyond our reasonable control e.g. alterations to the rate of value added tax, we will advise you accordingly.
Right of Refusal
If your card issuer rejects payment for your order goods will not be dispatched to you. We reserve the right to decline any order and in all such cases a full refund of any payment made will be refunded directly to the purchasing cardholder's card.
Delivery Times
We make every effort to get goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will notify you via email. If your goods are not in stock we will back order for you. You will always be emailed with the option to cancel if you would rather not wait.
Description of Goods
It is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are all for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available by contacting us directly using any method on our contact page.
Payment and Taxes
We accept online payment in a secure environment by credit card or Rumah Gift Vouchers subject to validity i.e. dates. We currently accept Visa, Mastercard, Delta, Switch & Amex. All transactions are shown in £ sterling as the base currency.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) as the base currency and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
General
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to the purchaser's credit card account in the value of the incorrect price.
Returns & Cancellation Policy
Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery.
You may cancel your purchase of goods by notifying Rumah Ltd by email within 2 days of your order being placed. In such cases a full refund will be made to the purchaser's Credit / Debit Card.
You may cancel your purchase of goods within 7 days of receipt of goods by notifying Rumah Ltd by email. You must then return the goods to Rumah Ltd at your expense. Note: if you fail to take reasonable care of the goods Rumah Ltd reserve the right not to accept their return. Rumah Ltd will refund your purchase price to you in full within 30 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery: You should return faulty goods directly to us immediately upon receipt.
Time limitation for notification of claims
Damage in transit: If the goods arrive in a damaged condition you must make a note on the carrier's delivery note and it will be your responsibility to inform us within 2 days of delivery.
Shortages
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note and it will be your responsibility to notify us within 2 days from delivery.
Incorrect goods
It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
Any claims regarding errors in dispatch or invoicing of any Product must be submitted to the Company within seven days of receipt of the advice note or invoice. The Company may refuse to recognise a claim not made within that period.
Distance Selling Regulations (General)
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.
Disclaimer & Limitations of liability
Rumah Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Rumah Ltd, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Rumah Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Rumah Ltd and any other associated company of Rumah Ltd as if references to Rumah Ltd included references to each such associated company."
While Rumah Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Rumah Ltd will not be responsible for any errors or omissions or for the results arsing from the use of such information
While Rumah Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Rumah Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Rumah Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Rumah Ltd.
The entire liability of Rumah Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Rumah Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Rumah Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Rumah Ltd
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Rumah Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Rumah Ltd
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Registered Address
Rumah Limited, 14 Windmill Hill, London NW3 6RT, UK
Registered in England & Wales Reg No: 6243133
VAT Registered No: 923 1113 72
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